Refund policy

REFUND POLICY

We want you to love all of your andau pieces, but we understand sometimes purchases don't work out. If you wish to return your order, we are happy to offer you a store credit with no expiry date. Due to the limited quantities produced, we are unfortunately unable to offer exchanges.

To qualify for a return, the following conditions must be met:

- the item(s) must be in their original condition, unworn, unwashed and unused

- the item(s) must have their original tags attached 

- the item(s) must be free of makeup stains and must not smell of perfume or body odour 

Returns must be requested within 7 days of receiving your order and must be sent back to us within 5 days of the request approval.

Return shipping costs are borne by the customer. 

All discounted items are final sale.

andau reserves the right to reject any returns which do not comply with the above requirements. Items that do not comply with our return policy will be sent back to the sender at their cost. andau is not liable for any lost, stolen, damaged or undelivered parcels in return transit. 

When placing an order, please take care to check over the size guide and fit comments before you checkout. If you are unsure, please contact us so we can help you get the best fit possible. 

RETURNS PROCESS
To start a return, please email us at info@andau.com.au with the subject title 'RETURN'. Please include your order number, let us know which item you want to return and the reason for your return. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please allow 48 hours for us to get back to you regarding your return. 

FAULTY ITEMS
We pride ourselves on our quality control processes, but if you feel you have received a faulty item, please email us at info@andau.com.au with supporting imagery within 7 days of receiving your order. We will investigate the issue further and get back to you within 48 hours. Please note that faulty items do not include those that have already been worn.

CANCELLATION POLICY
Unfortunately no cancellations or changes can be made once your order has been placed.